Be patient with yourself as you go through the learning process. Like with any skill, being good at active listening takes some practice. Practice your active listening skills.If you both have passion for the topic, it becomes easier to stay fully engaged in the conversation. This works particularly well when engaging in small talk as you get to know one another. This naturally causes you to ask more questions and to seek to understand, which are two of the core foundations of active listening in communication. The more curious you are about something, the easier it becomes to want to know more. You can use tools like Zoom’s nonverbal feedback options, a reaction emoji, or just have people put their hands up.The facilitator can then invite that person to speak. When facilitating group discussion, we recommend participants use non-verbal means to indicate they’d like to speak. Use your online whiteboard to collect opening responses and feedback.Īfter this step is completed, turn on breakout rooms so each group can work on their questions and play each of the three roles.Īfter breakout conversations are completed, have participants return to the main room where you can debrief the exercise. When briefing the exercise and assigning groups of three to work together, keep all participants in the main video conference room and explain best practices. Use a video conferencing tool where you can assign the participants into breakout rooms (eg. Pick an online whiteboard tool that allows you to use a large, zoomable canvas. How can I apply insights from this exercise?.How did it feel to be the active listener?.What happened for me during the exercise?.Once participants have finished, debrief the exercise, using questions like: Explain that groups should pay attention to the time and make sure that there are three equal rounds. Give groups one hour or more so that each round can last 20 minutes. Make it clear that each participant should have each role for a set amount of time. Have participants organize into groups of three. Choose a challenge in the workplace that you are struggling with currently.) Ensure that all participants understand what they should explore and reflect upon. “What are the biggest barriers to change in my work and how can I work to overcome them?”) or each subject can set his or her own question or problem (e.g. It could be a common question for the whole group (e.g. The question or problem is what each subject will explore and reflect upon. This person should keep in mind: stay silent throughout the process observe and make notes about what you see and hear after the subject finishes, share the observations with the others. To make observations from an outside perspective, to see and hear things that the listener and subject may not. The observer’s role is to observe the process without speaking. This person should keep in mind: ask open questions to support the subject’s reflection do not offer advice listen with the whole body. To listen with the whole body, to be curious, observe, paraphrase what he/she hears and guide the subject with open questions. The active listener’s role is to listen will full presence and focus. The person in this role should keep in mind: allow the focus to be on you, and let your reflection flow naturally, being guided by the active listener. The subject’s role is to explore the question or problem from his/her personal perspective. Using a flipchart, Introduce the three roles that individuals will take on during the exercise. Optionally, make a list together with the group of “What makes good active listening?” Invite people to spontaneously offer answers and write them on a flipchart. ![]() For this exercise, this is what we will do. One powerful way to explore a question or a problem is to use active listening with focus on one person at a time. Meanwhile, when we listen to others, we tend to do so in a discussion-oriented way, thinking about “what will I say next”, rather than listening to the other with full presence and attention. Explain that often, when we reflect and discuss, we tend to focus on multiple individuals and questions at once, moving around our attention and focus. Do a brief introduction to active listening.
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